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Festival Foods Online Shopping Policies

At Festival Foods, we strive to exceed our customers' expectations in service, products, and support. We have certain principles and guidelines in place to provide you with the best available service, while ensuring the highest level of security and privacy for your online shopping experience. Here you will find information explaining our online shopping policies

Your Privacy
Festival Foods is fully committed to protecting your privacy. Through your cooperation, we will collect some limited information about you so as to process your orders efficiently and to improve and personalize your shopping experience. We would like to tell you about our practices and how they help us to better serve you.

Personal Information
So as to present you with a streamlined and more efficient online shopping experience, we encourage you to register on the site. Registering has the added benefit of creating a more personal shopping experience and it will minimize the repetitive entry of information. However, you will always have the option to browse as a guest. When you're ready to purchase your selections, you will need to register as an Online Shopper.

When you place an order, we will need your name, e-mail address, street address, phone number and your payment information. (e.g. credit card number and expiration date, or Festival Foods Preferred House Account number) This information is necessary to process your order.

Credit card payments for online orders are securely processed through our third-party Authorize.net, which is a subsidiary of Cybersource, an e-commerce credit card payment system management company whose parent company is Visa.

You can always update your personal information online by logging in and selecting profile in the upper left navigation. Your personal password is required to confirm changes.

Use of Cookies
We use cookies (small pieces of data that our computer sends to yours) to help us keep track of your visit, e.g., what you have in your shopping cart. Cookies do not contain anything harmful to your computer. They take up very little storage space on your hard drive and are designed to be readable only by the site that sends them.

Use of IP Addresses
We monitor customer traffic patterns and site usage to help us manage our web site performance and improve site design and layout. This effort includes the logging of domain names and/or IP addresses and the use of cookies.

Sharing of Information
We do not provide customer information to third parties except what is needed to process the transaction, e.g., credit card authorization. We do not sell, trade, or rent customer information to third parties.

Children and Privacy
Our web site is intended for online purchasing of goods available in the Festival Foods stores. We do not knowingly collect personal or contact information from children without prior parental consent. We do not use games, prizes, or other activities to entice children to divulge more information than necessary to participate.

Festival Foods strives to make your online shopping secure and worry-free. When you place an order or access your account information, we use a secure server (running SSL or Secure Socket Layer) to encrypt and safeguard the information that is transmitted between your computer and ours. All Customer data that is collected is stored securely and protected against unauthorized access.

Your personal information is associated with a user ID and protected by a password that is known only to you. If you forget your password, you will need to access the Online Shopping web site and click on the Forgot Password button. You will be prompted for your email address so that we can send you a password reset link. Since your password is encrypted, we are not able to read it.

Change/Modify Your Information
Your personal information is kept in a Profile. You can change and modify your Profile information through the Online Shopping web site by clicking on the Profile link.

Right To Know or Delete
We strive to ensure that your information is accurate and complete, and you have the right to know and/or delete your information at any point of time. We do not maintain all of your personal information in a form that you can access or update, and some items, such as transaction records, may not be changed. We may keep a record of changes (including deletions) and disclose them for lawful purposes. We reserve the right to retain your personal information where necessary for normal business operations. You may review your personal information that is readily accessible, or request to know and/or delete your information by contacting our Customer Service Representatives using one of the method listed below. We will process your request by acknowledging it within 10 days and completion of the request within 45 days. If necessary, we will provide notice and explanation to you if an additional 45 days are required.

Contacting Customer Service
If you have any questions about this policy statement, the practices of this site, or your customer experience with Festival Foods website, you can contact us.